FAQs

Code of Conduct

Washington’s is committed to providing a safe, inclusive, and inspiring environment. We embrace diversity and value different backgrounds, perspectives, and views. You can expect to be treated in a professional and courteous manner, and in turn, you are expected to treat everyone with respect. To support these principles and to make your experience a positive one, we ask you to uphold this Code of Conduct.

• All are entitled to enjoy an experience free from hostile or discriminatory behavior, including sexual harassment of any kind, unwelcome sexual attention, and inappropriate physical contact.
• Guests agree to be respectful of all other guests, performers, staff, vendors, and property.
• Guests agree to look out for one another.

Guests will conduct themselves in accordance with this Code of Conduct, directions from staff, and all other rules pertaining to the property. You are responsible for your conduct and the conduct of your guests. Please help maintain these high standards by reporting any concerning behavior. Conduct deemed by Washington’s management to be inappropriate will not be tolerated.

For your safety and the safety of others, guests and their possessions are subject to inspection as a condition of admittance. Any guest that refuses a search of any kind (either personal or bag) shall be refused entry and may not be eligible for a refund of their ticket purchase. Management reserves the right to handle each occurrence on a case by case basis and may refuse admission to guests violating the venue’s rules.

Prohibited items include:
• Outside food or beverages
• Illegal drugs - we have a zero-tolerance policy on the use of illegal substances in the venue
• Marijuana, cannabis products or paraphernalia
• Prescription drugs without a valid prescription and corresponding identification
• Weapons (including knives, firearms, multi-use pocket tools, pepper spray, stun guns, or other items that could cause harm) or items that could be construed as weapons (including replica weapons)
• Large backpacks, bags, luggage, or other large items
• Professional quality audio, photo or video recording equipment
• Selfie sticks
• Drones
• Laser pointers

If you plan on consuming alcohol at Washington’s, you must be over 21 and be in possession of a valid ID. We do not accept vertical ID’s from the State of Colorado. If you choose to imbibe, please do so in a safe and responsible manner. Fighting, throwing objects, or other behavior deemed detrimental to the experience of other guests will result in ejection from the venue. Any dangerous or disruptive behavior will be immediately addressed by our staff.

No smoking or use of e-cigarettes is allowed in or around the perimeter of our building.

There is no re-entry allowed at our ticketed shows.

Crowd surfing and stage diving are not permitted at the venue.

We reserve the right to refuse entry or to eject anyone who is in violation of our policies or Code of Conduct.

If you see something that concerns you, please say something to our management or security so we can ensure the best experience possible at our shows.
Please report any concerns to the manager on duty; any staff member will be able to assist you with connecting with venue management. If you are unable or do not feel comfortable speaking to someone at the venue, you may also email codeofconduct@washingtonsfoco.com where your concern will be reviewed and addressed.

How can I work for the venue?

We accept resumes online through our Employment Page.

If you are interested in volunteering at Washington's, please email your area of interest, and a resume if applicable to info@washingtonsfoco.com

Where can I park?

For information on parking structures & streets in Old Town Fort Collins, visit HERE. One option is the Civic Center Parking Structure directly to the south of the venue.

Do you have a smoking area?

Washington's is committed to providing its guests with a healthy, smoke-free environment.  Per the City of Fort Collins ordinance, smoking of any substance, including vapes and e-cigarettes is prohibited. Please also note that we are located within the Downtown Fort Collins Smoke-Free Zone, so smoking outside the venue is also prohibited.

Is your venue all ages?

Please refer to your ticket or individual event listing for age restrictions. If there is an age restriction listed, we will adhere to that strictly and there will be no exceptions or refunds for guests who do not meet the age requirements. If there is no restriction listed, the event is all ages.

Do you have seating for your shows?

We are primarily a standing, general admission venue. If a show is seated it will be noted on the ticketing page, otherwise it will be standing. There are a limited number of seats available on our balcony level. Please check on the event listing to check availability and reserve for the show you are interested in attending.

Can I rent your space for my event?

Washington's is not available to rent for private events or parties.

Do you have accommodations for ADA guests?

We have ADA accessible areas available on both levels of our venue. Whenever possible, please contact our box office in advance for details. If inquiring upon arrival, please arrive as early as possible and speak to our box office or a guest services representative when entering the building who will advise on space availability. Please note that any trained service animal must remain with its owner and be restrained throughout the event.
 
Washington's is equipped with an audio induction loop assistive listening that is compatible with hearing aids and t-coils.
 
Designated accessible parking for persons with disabilities is available on streets and in parking structures around the venue. Please visit HERE for more info. These spaces are available on a first come, first serve basis.

Can I take photos?

Use of audio or video recording devices, professional cameras or cameras with removable lenses are not permitted during performances. Artist approved photographers or videographers must obtain a media pass by contacting: info@washingtonsfoco.com
 
Flash photography is never allowed as it disrupts performances.

Do you serve food and drinks?

We have a limited selection of pre-packaged snacks and sandwiches available, as well as coffee and soft drinks, in addition to a full bar selection for the majority of our shows. Please note that you must provide a government issued ID showing that you are over 21 in order to consume alcoholic beverages. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

I bought a ticket that I no longer need, can I get a refund?

Unfortunately, we are unable to offer refunds on tickets. If you have a will call ticket and would like to transfer the name, please contact our box office for further details.

What happens if a show I have tickets to is cancelled?

If a show is cancelled, refunds may be obtained from the point of purchase only. If a show is postponed, your ticket will remain valid and we will update you when a new date is confirmed.

I left something at the show last night, do you have it?

Please contact info@washingtonsfoco.com with details of the item you left behind. We will promptly advise if we have it in our lost and found.

What is the Armory?

The Armory is our 200-capacity listening room, also located in Fort Collins. We offer tickets for Washington’s and The Armory for sale on our site. For specific information about The Armory, please visit www.armoryfoco.com.

How can I book my band at your venue?

Please send your band's information and a link (not an attachment) to booking@washingtonsfoco.com. Please note that due to the high volume of inquiries, not all submissions will be responded to.